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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Josh Green

Josh Green

July 31, 2024

5  out of  5
rating by Josh Green
"Katrina from State Farm continues to be an amazing agent for us. We have always have everything covered by Skip and his team, whether it be our home, valuables, or our multiple vehicles. Katrina always makes it easy on us, regardless of the request. Thank you for the great service!"
We responded:
"Thank you Josh for your kind words! We are always happy to assist you with your home, vehicles and valuables. We are so happy to hear about the great service you received from Katrina. Thank you for being our long time customer! "
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Montserrat Sanz

February 8, 2024

5  out of  5
rating by Montserrat Sanz
"We have been with working with Skip for over 20 years and we have had great service and support from his office. And, in particular, it's been great working with Katrina in the last few years as well. Skip and team, thanks a lot!"
We responded:
" Thank you, Montserrat, for taking the time to leave us a 5-star review! We greatly appreciate your continued support and trust in our services over the past 20 years. It's been a pleasure serving you. We look forward to serving you for many more years to come!"
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Joyce Salisbury

January 19, 2024

5  out of  5
rating by Joyce Salisbury
"All I have to do is pick up the phone and ask for help…and it gets done efficiently and with excellent customer service."
We responded:
"Thank you Joyce for taking the time to leave our State Farm Insurance office a 5 star Google review. My team and I pride ourselves in being there for our customers so they can get back to doing what they love. Thanks again for recommending us and we look forward to working with you in the future. - Skip Leonard State Farm Insurance, Santa Cruz CA"
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Myra Ambrosini

August 22, 2023

5  out of  5
rating by Myra Ambrosini
"Skip and the office staffs, specifically Katrina, are always helpful and polite to answer questions and patient. I have been under the service of Skip Leonard’s office for over 30 years and still going :-) I feel connected as a community and as a business friend. Thanks for ALL that you all do at Skip Leonard’s office at StateFarm. Blessings to you all."
We responded:
"Myra, Thank you for the kind words! Thank you for being a loyal State Farm policyholder. We greatly appreciate your business and please let us know if you ever need any assistance with anything in the future."
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Moppet

February 24, 2023

5  out of  5
rating by Moppet
"We have been with Skip Leonard for more than 30 years and he and his staff have never let us down. They take the time to explain the details and that is a rare thing in this day and age."
We responded:
"Thank you for working with the Skip Leonard Agency and our insurance team. Our goal here at Skip Leonard State Farm is to provide our local community with great auto, home, business, renters, and life insurance. We appreciate your recommendation."
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Robert Farland

February 8, 2023

5  out of  5
rating by Robert Farland
"I have been represented by Skip Leonard and his staff at State Farm for 30 plus years. He is very responsive and a great guy to do business with - for all of my insurance needs. Robbie Farland"
We responded:
"Hey Rob: we appreciate you working with our State Farm Insurance office for all of these years. We look forward to doing business with you for many more years to come and providing your Renters, Auto and Health insurance. Thank you for the 5-star review on the Skip Leonard State Farm Insurance Agency Business office."
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Bonnie Brunet

May 5, 2022

5  out of  5
rating by Bonnie Brunet
"Skip Leonard's State Farm Agency on Water St. In Santa Cruz gets five stars because they earn it. When we've needed insurance help (like during the CZU fires) Skip and his extremely patient staff we're right there standing by to do whatever they could for us. Several times in the last 10 years we have had reasons to use our insurance coverage & the care, concern, experience, and knowledge made our experience so much easier in a time of a lot uncertainty. We recommend Skip Leonard - State Farm Insurance Agency without reservations because of the great service and help they have given us. We have no affiliation with the State Farm Co. or Skip Leonard except being policy holders."
We responded:
"Wow! Bonnie, thank you for your kind words. Yes, we are able to insure most homes in the Bonny Doon area . If anyone is interested please have them call us. Thank you again for the review, reviews are very helpful to growing our business."
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Daisy Nguyen

October 25, 2021

5  out of  5
rating by Daisy Nguyen
"Answered their phone the FIRST time I tried calling. (Which was a surprise, as another agency didn’t answer their phone and took several days to even get back to me.) I needed quotes for home owner, 3 autos, and umbrella insurance. They got the call at 1PM, I had my quotes that evening. Answered followup questions the next day, and then I switched over the following business day. Great service, very responsive."
We responded:
"Thank you Daisy! We love to hear that you were happy with the responsiveness of our office. Thank you for your business and please don't hesitate to reach out if you need anything."
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Mary Pollock

October 8, 2021

5  out of  5
rating by Mary Pollock
"I have had insurance coverage through State Farm and Skip Leonard for 25+ years. They have consistently gone above and beyond during times of need. The staff has been there for many years and are responsive and professional. I wholeheartedly recommend State Farm and this agent."
We responded:
"Thank you so much Mary! We strive to make sure that we are there when you need us. We love that you are a part of the State Farm family."
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Rebecca Meehan

July 26, 2021

5  out of  5
rating by Rebecca Meehan
"Skip and his professional team which includes Katrina and Jennifer have written Homeowners, Rental, Earthquake, Auto and Umbrella policies for our family for many years. They have always been responsive, informative, patient, and helpful. We are grateful for such personalized, committed care."
We responded:
"Thank you for the kind words Rebecca! We greatly appreciate your trust in our office to assist you with your home, rental, earthquake and umbrella policies. Thank you for your business and we are so happy to hear your Fanta feedback!"
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David Dawson

July 22, 2021

5  out of  5
rating by David Dawson
"The office staff have always been friendly and helpful. They take care of requests quickly and accurately. I have been insured by them for over 25 years. I think very highly of this office."
We responded:
"Thank you Dave. We appreciate the many years you have been a State Farm policyholder."
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Timothy Williams

July 17, 2021

5  out of  5
rating by Timothy Williams
"I have been working with Skip and his superb staff for at least 25 years, and I highly recommend his office for all types of insurance: home, earthquake, auto, umbrella, etc. The rates are competitive whenever I have done comparisons, but what sets them apart is the personal and informative relationship you will form. Every phone call or meeting is friendly, professional, and full of useful advice, and never do they seemed rushed. Also, the State Farm website is really good."
We responded:
"Thank you for the wonderful feedback. We pride ourselves on our service and being able to offer a wide variety of insurance products such as home, auto, umbrella and earthquake. Thank you for placing your trust in State Farm"
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michele thibodeau

July 2, 2021

5  out of  5
rating by michele thibodeau
"Simply said, Skip Leonard and his team (Katrina and Jennifer) are the best! Everyone is incredibly knowledgable and helpful. Skip has been in this business for decades as has Katrina. You can count on this group to give you expert assistance or to reach out on your behalf if needed. These professionals are truly there for you. They will suggest the right insurance based on your needs and going forward can be trusted to deliver the most positive outcomes when situations arise and you need to rely on that insurance."
We responded:
"Michele, Thank you for the wonderful feedback! Our team works hard to provide a best in class experience to our customers and we are so happy that we have been able to provide that to you. Thank you for being a long time customer"
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Judith Harris-Frisk

June 16, 2021

5  out of  5
rating by Judith Harris-Frisk
"Skip has decades of experience and knows how to communicate this changing terrain to his clients. Well informed and reliable! Personable and ready to help."
We responded:
"Thank you Judith! We take pride in being a reliable resource for our our customers and we are happy to help in any way we can. Thank you for your business."
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Linda Stroh

June 12, 2021

5  out of  5
rating by Linda Stroh
"My husband and I have had the pleasure of using Skip Leonard State Farm Insurance Agency for over 16 years. Skip has created an effective and efficient organization with a service culture that goes unmatched. Kindness, patience, and thoughtfulness are combined with knowledge, near immediate responsiveness to our every need and a sincere concern for our family’s welfare. My husband and I give Skip’s organization an unconditional high five. Thanks for taking such good care of us!"
We responded:
"Thank you Linda it is a pleasure assisting you and your family. We always strive to do everything we can for our customers. Thank you for your continued business with our office."
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Denise Seibert

June 8, 2021

5  out of  5
rating by Denise Seibert
"We were with another insurance carrier until our son was licensed to drive. State Farm beat the rate by 600.00 a year. That says a lot about a great company. Skip’s office staff, namely Katrina...is amazing. She is thorough and super nice and very professional! They have been patient with me, while explaining different services, life insurance, long term care, personal articles policy, and multi auto discount etc. Skip Leonard agency has been our family’s choice For 20 years, and we feel like they really care for our needs. Great job Skip Leonard agency!"
We responded:
"Thank you Denise. Our goal is to offer excellent customer service . Thank you for mentioning our licensed team member Katrina . Katrina has been delivering excellent customer service for decades. We appreciate your business!"
Profile photo of Paul Hespel

Paul Hespel

June 8, 2021

5  out of  5
rating by Paul Hespel
"Skip Leonard State Farm is one incredible insurance agency. I'm a 59 year old man who has had multiple insurance companies over the years, and they are by far the best I've experiences. The staff are real down to earth people who always take the time to assist me with whatever I need. Thank you Skip Leonard and staff!"
We responded:
"Thank you Paul we appreciate your confidence in our agency, We appreciate your continued business."
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Stephanie Burton

June 7, 2021

5  out of  5
rating by Stephanie Burton
"I’ve had an excellent experience working with this insurance agency. They are very knowledgeable and have been ready and willing to assist me with all my insurance needs. I’ve enjoyed working with Skip and Katrina, both are very quick to handle any of my issues and I feel they are looking out for my best interest. They have been quick to point out coverage gaps and assist me with protecting myself properly. I highly recommend this agency, they have handled my personal insurance and my families for several years."
We responded:
"Thanks for the great feedback and recognizing Katrina for how well she takes care of you."
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Rick Johnson

May 29, 2021

5  out of  5
rating by Rick Johnson
"Have been using Skip & team for over a decade. Their service and advice are both fantastic!"
We responded:
"Thank you for you kind words Rick, We appreciate your many years as a State Farm policyholder."
Profile photo of Dave Rubin

Dave Rubin

May 28, 2021

5  out of  5
rating by Dave Rubin
"Our house had severe smoke damage as a result of the CZU wildfire. This State Farm office (Katrina in particular) was extremely responsive and prompted reimbursement of our remediation and cleaning expenses."
We responded:
"Thank you Dave for your kind words and positive feedback on your loss experience from the CZU fire. Our mission is to provide an excellent customer service experience every time you deal with our office."