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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Woodhead

February 25, 2026

5  out of  5
rating by Mark Woodhead
"Been going to Skip for close to 30 years. Great people, and good coverage."
We responded:
"Mark, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Skip Leonard’s Team—we are always here to help!"
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Rebecca Meehan

February 18, 2026

5  out of  5
rating by Rebecca Meehan
"Skip and his professional team which includes Katrina and Jennifer have written Homeowners, Rental, Earthquake, Auto and Umbrella policies for our family for many years. They have always been responsive, informative, patient, and helpful. We are grateful for such personalized, committed care."
We responded:
"Thank you for the kind words Rebecca! We greatly appreciate your trust in our office to assist you with your home, rental, earthquake and umbrella policies. Thank you for your business and we are so happy to hear your Fanta feedback!"
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michele thibodeau

January 25, 2026

5  out of  5
rating by michele thibodeau
"Skip Leonard and his team, Katrina and Jennifer, are truly outstanding. The level of expertise and care provided is exceptional. Skip brings many years of experience to his work and operates with the highest level of professionalism and integrity. He is highly ethical, thoughtful in his recommendations, and consistently goes above and beyond to support his clients. Katrina is also highly knowledgeable, a valuable resource, and adds to the overall strength of the team. Skip takes the time to understand your specific needs and ensures you have the right coverage - not just a policy. When questions arise or situations require action, he is responsive, informed, and willing to advocate on your behalf. I recommend Skip Leonard without reservation to anyone who wants clear guidance, reliable support, and complete confidence in their insurance decisions. *(Insured for homeowners and auto insurance.)"
We responded:
"Michele, Thank you for the wonderful feedback! Our team works hard to provide a best in class experience to our customers and we are so happy that we have been able to provide that to you. Thank you for being a long time customer"
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Julieta B

December 16, 2025

5  out of  5
rating by Julieta B
"I've had State Farm Insurance for over 40 years. One reason I stick with them is the consistently great service I receive from folks like Skip and his office manager Katrina. Super friendly, professional and knowledgeable."
We responded:
"Thank you so much for the kind and thoughtful review! Katrina definitely takes pride in offering exceptional service to all our customers. We are happy to know that you appreciate her service! "
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Stephen Seibert

December 10, 2025

5  out of  5
rating by Stephen Seibert
"Skip, Katrina, Jennifer and Sarah are the best staff! Recently, I was waiting for a refund check from a hit and run accident and Katrina followed up and kept me up to date as to the progress of the investigation. Wonderful news, the check is in the mail and should be here shortly!. Thanks to all Stephen"
We responded:
"Hi Stephen, thank you so much for the kind words! We are thrilled that you have found Katrina, Jennifer and Sarah so helpful. "
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Priscilla Dunbar

December 9, 2025

5  out of  5
rating by Priscilla Dunbar
"Our family has worked with Skip Leonard and team for over 40 years. It is a choice we have never regretted or questioned. They are professional, friendly and extremely responsive. We have never doubted their recommendations and know we can trust guidance."
We responded:
"This makes us so happy to hear Priscilla! Thank you for being a part of our State Farm family. "
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Kerstin Wasson

November 25, 2025

5  out of  5
rating by Kerstin Wasson
"Skip Leonard has been my agent for about 30 years. His staff members are smart and friendly. They've helped with everything from roadside service to teenage drivers to new cars to accidents, always efficiently and kindly."
We responded:
"Thank you very much Kerstin! I’m happy that you have found our staff so helpful. Thank you for being a loyal State Farm customer! "
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Alison Wang

November 13, 2025

5  out of  5
rating by Alison Wang
"This agency service our auto/homeowner insurance needs for 20+ years. This says it all that they are: professional, service oriented, knowledgeable…etc."
We responded:
"Thank you so much for the kind words, Alison! We love having you as a part of our State Farm family! "
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Jody Garsia

November 5, 2025

5  out of  5
rating by Jody Garsia
"We have worked with Skip Leonard for over 20 years, and have our home, umbrella, and auto insurance through Skip. He is always patient explaining things to us and we have been very happy with his service. And when I call the office and reach Katrina, she gives me her utmost attention and has been there for me when I needed guidance after a fender bender. I can highly recommend Skip Leonard’s State Farm office if you are looking for a positive experience with insurance."
We responded:
"Thank you so much Jody! We pride ourselves on providing top quality service and it’s reviews like yours that let us know we are doing something right. Thank you for being a loyal State Farm customer! "
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Preston Raisin

October 31, 2025

5  out of  5
rating by Preston Raisin
"Skip, Katrina and team are fabulous, knowledgeable and go beyond with educating their clients in a complex insurance world. we’re beyond thrilled with our policies, service and Skip staying on top of the CA insurance trends and changes."
We responded:
"Thank you Preston! We pride ourselves in our extensive knowledge of the CA insurance market. So glad we were able to help!"
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Wayne Hawkins

October 3, 2025

5  out of  5
rating by Wayne Hawkins
"I was canceled by State Farm which caused me no end of problems and expense, the service I received from Skips office was always top notch. They even helped me get set up with a new insurance company."
We responded:
"Wayne, thank you so much for being a long time member of our State Farm family. We loved having you as a customer! "
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Jim Lindsey

March 17, 2025

5  out of  5
rating by Jim Lindsey
"This is tremendous – great service very well educated people and tremendously helpful. I have never worked with a better insurance group and Skip Leonard"
We responded:
"Jim , thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team and with Skip Leonard. Providing knowledgeable and helpful service is always our top priority, and your kind words mean a lot to us. We truly appreciate your trust in our State Farm Insurance agency and look forward to continuing to serve you in the future! "
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Roger Lee

November 6, 2024

5  out of  5
rating by Roger Lee
"Skip Leonard agency offers the integrity and customer service necessary to keep my business. My Account manager, Katrina Percey, Is straight forward, fully prepared and knowledgeable and helped walk me thru multiple problems associated with State Farms blanket decision to withdraw home owner coverage for my home based on losses in other areas. Katrina is the main reason I continue to stay with State Farm..."
We responded:
"Roger, thank you so much for your kind review! We are so happy that you have found Katrina’s assistance so helpful. Our office is here for you should you have anything else we can help you with in the future."
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Josh Green

July 31, 2024

5  out of  5
rating by Josh Green
"Katrina from State Farm continues to be an amazing agent for us. We have always have everything covered by Skip and his team, whether it be our home, valuables, or our multiple vehicles. Katrina always makes it easy on us, regardless of the request. Thank you for the great service!"
We responded:
"Thank you Josh for your kind words! We are always happy to assist you with your home, vehicles and valuables. We are so happy to hear about the great service you received from Katrina. Thank you for being our long time customer! "
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Montserrat Sanz

February 8, 2024

5  out of  5
rating by Montserrat Sanz
"We have been with working with Skip for over 20 years and we have had great service and support from his office. And, in particular, it's been great working with Katrina in the last few years as well. Skip and team, thanks a lot!"
We responded:
" Thank you, Montserrat, for taking the time to leave us a 5-star review! We greatly appreciate your continued support and trust in our services over the past 20 years. It's been a pleasure serving you. We look forward to serving you for many more years to come!"
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Joyce Salisbury

January 19, 2024

5  out of  5
rating by Joyce Salisbury
"All I have to do is pick up the phone and ask for help…and it gets done efficiently and with excellent customer service."
We responded:
"Thank you Joyce for taking the time to leave our State Farm Insurance office a 5 star Google review. My team and I pride ourselves in being there for our customers so they can get back to doing what they love. Thanks again for recommending us and we look forward to working with you in the future. - Skip Leonard State Farm Insurance, Santa Cruz CA"
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Myra Ambrosini

August 22, 2023

5  out of  5
rating by Myra Ambrosini
"Skip and the office staffs, specifically Katrina, are always helpful and polite to answer questions and patient. I have been under the service of Skip Leonard’s office for over 30 years and still going :-) I feel connected as a community and as a business friend. Thanks for ALL that you all do at Skip Leonard’s office at StateFarm. Blessings to you all."
We responded:
"Myra, Thank you for the kind words! Thank you for being a loyal State Farm policyholder. We greatly appreciate your business and please let us know if you ever need any assistance with anything in the future."
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Moppet

February 24, 2023

5  out of  5
rating by Moppet
"We have been with Skip Leonard for more than 30 years and he and his staff have never let us down. They take the time to explain the details and that is a rare thing in this day and age."
We responded:
"Thank you for working with the Skip Leonard Agency and our insurance team. Our goal here at Skip Leonard State Farm is to provide our local community with great auto, home, business, renters, and life insurance. We appreciate your recommendation."
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Robert Farland

February 8, 2023

5  out of  5
rating by Robert Farland
"I have been represented by Skip Leonard and his staff at State Farm for 30 plus years. He is very responsive and a great guy to do business with - for all of my insurance needs. Robbie Farland"
We responded:
"Hey Rob: we appreciate you working with our State Farm Insurance office for all of these years. We look forward to doing business with you for many more years to come and providing your Renters, Auto and Health insurance. Thank you for the 5-star review on the Skip Leonard State Farm Insurance Agency Business office."
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Bonnie Brunet

May 5, 2022

5  out of  5
rating by Bonnie Brunet
"Skip Leonard's State Farm Agency on Water St. In Santa Cruz gets five stars because they earn it. When we've needed insurance help (like during the CZU fires) Skip and his extremely patient staff we're right there standing by to do whatever they could for us. Several times in the last 10 years we have had reasons to use our insurance coverage & the care, concern, experience, and knowledge made our experience so much easier in a time of a lot uncertainty. We recommend Skip Leonard - State Farm Insurance Agency without reservations because of the great service and help they have given us. We have no affiliation with the State Farm Co. or Skip Leonard except being policy holders."
We responded:
"Wow! Bonnie, thank you for your kind words. Yes, we are able to insure most homes in the Bonny Doon area . If anyone is interested please have them call us. Thank you again for the review, reviews are very helpful to growing our business."
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Daisy Nguyen

October 25, 2021

5  out of  5
rating by Daisy Nguyen
"Answered their phone the FIRST time I tried calling. (Which was a surprise, as another agency didn’t answer their phone and took several days to even get back to me.) I needed quotes for home owner, 3 autos, and umbrella insurance. They got the call at 1PM, I had my quotes that evening. Answered followup questions the next day, and then I switched over the following business day. Great service, very responsive."
We responded:
"Thank you Daisy! We love to hear that you were happy with the responsiveness of our office. Thank you for your business and please don't hesitate to reach out if you need anything."
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Mary Pollock

October 8, 2021

5  out of  5
rating by Mary Pollock
"I have had insurance coverage through State Farm and Skip Leonard for 25+ years. They have consistently gone above and beyond during times of need. The staff has been there for many years and are responsive and professional. I wholeheartedly recommend State Farm and this agent."
We responded:
"Thank you so much Mary! We strive to make sure that we are there when you need us. We love that you are a part of the State Farm family."
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David Dawson

July 22, 2021

5  out of  5
rating by David Dawson
"The office staff have always been friendly and helpful. They take care of requests quickly and accurately. I have been insured by them for over 25 years. I think very highly of this office."
We responded:
"Thank you Dave. We appreciate the many years you have been a State Farm policyholder."
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Timothy Williams

July 17, 2021

5  out of  5
rating by Timothy Williams
"I have been working with Skip and his superb staff for at least 25 years, and I highly recommend his office for all types of insurance: home, earthquake, auto, umbrella, etc. The rates are competitive whenever I have done comparisons, but what sets them apart is the personal and informative relationship you will form. Every phone call or meeting is friendly, professional, and full of useful advice, and never do they seemed rushed. Also, the State Farm website is really good."
We responded:
"Thank you for the wonderful feedback. We pride ourselves on our service and being able to offer a wide variety of insurance products such as home, auto, umbrella and earthquake. Thank you for placing your trust in State Farm"
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Judith Harris-Frisk

June 16, 2021

5  out of  5
rating by Judith Harris-Frisk
"Skip has decades of experience and knows how to communicate this changing terrain to his clients. Well informed and reliable! Personable and ready to help."
We responded:
"Thank you Judith! We take pride in being a reliable resource for our our customers and we are happy to help in any way we can. Thank you for your business."